AFTER SALES SERVICE

More than 50 dedicated employees, 15 multidisciplinary itinerant technicians and a catalog of 500,000 references to maximize the performance of your equipment and production lines. The customer service is available in 4 languages and a 24/7 hotline deliver service in English and French.

HOTLINE

Hotline: +33 (0)3 88 47 43 20

Email: technicalassistance@ mecatherm.com

  • Technical support request
  • Technical documentation
  • Program backups

Monday to Thursday: 8am to 12pm - 1pm to 5pm
Friday : 8am to 12pm - 1pm to 4pm

Hourly rate (excluding assistance contract).

24/7: For urgent requests only (production stoppage).

INTERVENTIONS

Customer service: +33 (0) 3 88 47 99 99

Email : services@ mecatherm.com

  • On-site intervention
  • Remote intervention
  • Maintenance contracts
  • Monitoring

Spare parts

Customer service: +33 (0) 3 88 47 99 99

Email : services@ mecatherm.com

  • Emergency delivery
  • Replenishment
  • Parts identification

 

Retrofits

Customer service: +33 (0) 3 88 47 99 99

Email : services@ mecatherm.com

  • Maintainability
  • Improvements
  • Obsolescence

Mecatherm Academy

Email : academy@ mecatherm.com

  • Process
  • Professions: operators, maintenance technicians, bakers

 

Get more information on MECATHERM services.